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Computing & Technology
Faculty / Staff Support:
Phone: 212-678-3300
Email:
Student Support:
Phone: (212) 678-3302
Email:
The Helpdesk maintains a list of the most frequently asked questions and their answers, which may help you resolve some of your computing and network problems. Check here before contacting the Helpdesk. There may be a quick solution to the problem you are facing. If you have a question whose answer is not posted on the site, please e-mail with your question, or call at x3300.
Last updated: February 2009
If you are off campus, you should use Outlook Web Access, a fully-featured web-based interface for Exchange mail. It requires no software to be installed, and can be used on any computer running any operating system.
If you are using any other programs, the instructions below are provided only as a service, and are unsupported. Use at your own discretion.
| Program | Platform | Instructions |
Outlook Web Access |
Win/Mac |
|
| Outlook | Windows | IMAP POP |
| Outlook Express | Windows | IMAP POP |
| Netscape | Windows | IMAP POP |
| Thunderbird | Windows | IMAP POP |
| Eudora | Windows | IMAP POP |
| Entourage | Macintosh | IMAP POP |
Outlook web access is a quick method to connect to your TC email from any PC. If you prefer using the Outlook client from you home PC you can follow the directions in the link below that will explain the necessary configuration settings. Unlike OWA, these changes will need to be made on every PC you want Outlook client configured. For detailed instructions please click here.
Teachers College supports all PDAs running Windows Mobile OS (also known as PocketPC). Users of PocketPCs have the ability to synchronize their calendar/contacts/mail between their office computer and their device, as well as retrieve mail wirelessly, even when off-campus! Click here for detailed instructions.
While composing your message, go to the View menu, and select Options.... In the Message Options window that appears, check the box next to either Request a delivery receipt for this message or Request a read receipt for this message, as desired. Click Close. (Please note: if you are using Microsoft Word as your email editor, then you need to find the Options... button in the toolbar instead of the View menu. Click here for a screenshot.)
You can turn on the junk mail filter, which can reduce (but not eliminate) the amount of junk mail you receive.
For more information, click here.
Occasionally, files will lose their association with their applications. The workaround for this is to manually open the application, and open the file from within the application.
You may be over your storage limit.
First, the user has to grant you permission to open their Outlook folders. Second, you must add the user's mailbox to your Outlook account, which will be visible through your folder list. Detailed instructions are provided in the Outlook Documentation.
From within "Deleted Items" folder, click on Tools menu and select Recover Deleted Items. If that option is grayed out, then please contact the Helpdesk at x3300.
You must call the Helpdesk at x3300 and have your password reset. If you are on campus then you will be asked to present a valid ID to the technician responding to your call. If you are not on campus then you will need to provide your DOB and last 4 digits of your Social Security # that we will verify with Human Resources. These security measures have been implemented to protect your account from imposters.
From the TC home page, hover your cursor on the "My TC & E-mail" link and select "TC Exchange Email" from the drop-down menu. You will be prompted to enter your username and password, which are the same credentials you would use to logon to your computer while at Teachers College.
Click here for detailed instructions.
Click here for detailed instructions.
Click here for detailed instructions.
Click here for detailed instructions.
Please contact the Helpdesk at x3300 for the IP address of the printer you are trying to connect to. Once you have the IP download the directions for the appropriate operating system.
If you are unable to send or receive mail, or you have received a System Administrator message that you are over your limit you may need to check your email quota. Each user is allotted 200,000KB (200MB) for email storage.
Using Entourage it is possible to check how much of this space you are currently using.
Personal Folders allow a user to save messages off-line.
To change an Exchange password on a Mac users must sign into Outlook Web Access and follow the directions available here.
Download directions for setting up TC email on an iPhone
Download directions for connecting to WebDav
You can forward your CUNIX mail to your TC Exchange account or any other e-mail address by visiting Columbia's website. Click here for more detailed instructions.
You can do all of the above in one convenient location on Columbia's website.
You will have to stop by Academic Computing in 234 Horace Mann 212-678-3302. They will flag your account to allow you to reset the password online.
Go to Columbia's website here then click on the "Login to Manage Your UNI Account" link.
Click here for detailed instructions.
In Microsoft Word and other Office applications, your name and other personally indentifying info is automatically saved in your document. You can turn this off on a document-by-document basis by going to the Tools menu, clicking on Options, and clicking the Security tab. Check the box entitled "Remove personal information from file properties on save" then click OK.
It is recommended that files that you work on for your department be stored in your departmental file share. There are a number of ways to backup your other files.
First you need to make sure that you have the required security privileges to access the drive in question. You can find this out by asking your department supervisor. Second, most common department drives are mapped automatically, and do not need to be mapped. If you are supposed to have access to your department drive, but do not see it in your My Computer, please contact the Helpdesk at helpdesk@tc.columbia.edu or by calling x3300.
If you are certain that a network folder is not a standard mapped drive and that it needs to be added manually, then follow the directions below.
This Windows system error is generated when the current user is not an administrator on the local machine. E-mail the helpdesk (helpdesk@tc.columbia.edu) with your computer name.
To get your computer name, right click on My Computer icon and select Properties. On Windows 2000 machines, click on the "Network Identification" tab and you will see the "Full Computer Name". (On Windows XP machines, click the tab that says "Computer Name.") Type the computer name in the e-mail and request to be an administrator on your machine.
All network printers are set up on one print server: tcprint. The naming convention is "roomnumber_modelnumber". (For example, a Hewlett Packard Laserjet 4100 in 134 Thompson Hall would be named 134TH_HP4100).
Access a server by doing the following:
If the message states that a file or e-mail was quarantined, then click on OK. The file was quarantined and no further action is required.
If the message states that the file could not be deleted by McAfee, then contact the Helpdesk and give the specific message.
Cables often come loose or get plugged into the voice jack by mistake. Make sure the network cable is plugged into a jack labeled "D1 or D2", which is for Data connections. Please check the network cable between your computer and the wall jack. It should be securely fastened in place. Restart your computer if the cables are connected properly.
Most printer problems are caused by a lapse of communication between the printer and the computer. Before contacting the Helpdesk, please try the following steps to resolve your problem:
You can use the ethernet cable your office computer uses to get an internet connection on your personal laptop. However, you cannot logon to the TC network on a personal computer due to potential security risks.
You will have to call the Helpdesk at x3300. Due to security issues you will need to validate who you are. If you are on campus they may ask you to visit the office and present a valid photo ID. If you aren't on campus then you will need to provide your Date of Birth and last four digits of your Social Security Number.